DB GURUS FAQ
We offer a number of different options to cover everything from one-off jobs through to long term support contracts. We can either work by the hour or by fixed price for project work. Prices vary by how big the job is and whether it is onsite or we can work from our office. Please contact us for a quote.
Clients on a support contract or with work in progress the minimum is 15 minutes. For new clients our minimum job is 2 hours.
How do you quote for project work?
For projects we normally give you a fixed price quote for producing a functional
specification and a ballpark estimate for the whole project. Once we have done
the analysis and design work we give you a completed functional specification
with a fixed quote to complete the project. This allows you to see exactly what
you will get and mitigate the risks of the project.
What is your response rate?
For established clients we normally respond within 2 hours.
Which geographic areas do you support?
We do work for clients all over the world but most of our client are
based in Australia and New Zealand.
Contact us for further details.
Do you provide any guarantees?
We guarantee our work for one month after delivery. If there are any
problems with our work during this period we will fix it for free. We cannot
guarantee 3rd party products but will assist you in getting those problems
resolved. Note we carry professional indemnity insurance.
Can you do the design websites?
Yes we can either use one of 12 design templates or we can design a look to match an existing design, to match your corporate colours or something that looks fresh and exciting!
Do you fix hardware?
We specialise in databases and database driven software. Sometimes that
will involve hardware, such as machine sizing or analysing network traffic, but
other than that then we suggest you contact a more general IT support company.
What languages do you develop in?
We have developed, and continue to support, systems in a number of
languages (such as FoxPro and Centura) but for new development we tend to use
Microsoft ASP.net (C#) with SQL Server databases and MS Access.
How do we make contact?
Please use our contact form. We will get back to you within one working
day. Please feel free to ask us any question you like using the
contact form - we are
always happy to help.
What forms of payment do you accept?
We prefer bank transfers (Bank details on our invoices) or alternatively you can
pay via PayPal which accepts payments in AUD
or USD. Please remember to include your invoice number on all payments so that
we can allocate fund correctly.
- We adhere to best practices within the industry
- We use some of the best tools and plug-ins available. We are not in the business of reinventing the wheel!
- We use Rapid Application Development apps to generate up to 90% of the code and forms to reduce the time consuming hand coding
- We have developed extensive standard components that we can add to your solution for a minimum cost
Bachelor’s
Degree in Computer Science10 yrs10 yrs web design experience. Winner of several regional and national contests.
For fun? Teaches graphic/web design in a leading Ideas and Projects workshop!
Quote: "Creating a web design it's not just about creating an graphic interface between the website and the visitor, it's about creating a unique visual identity that represents the website online."