DATABASE SUPPORT

A database or system crash could set you back days - it could really hurt your business so it is vital that your database is running correctly and you have a solid backup and recovery plan in place.

We understand how valuable your data is and we can provide the professional support you need to prevent data loss or theft - 24/7 if required:

We have highly skilled and experienced database administrators available to provide the following services:

Database administration - health checks and optimisation.
Backup and disaster recovery, including off-site backups (where we store your data in secure storage).
Technical Support - email, telephone and remote access.
Advice - if you have any questions, just phone us and we will be happy to answer them.
Modifications and bug fixes to SQL and stored procedures.
Setting up Disaster Recovery (RD) plans.
Database replication: snapshot, transactional or merge.
Data cleansing and referential integrity.
Data migration and data conversion.

Our support plans include email and telephone support – 24 hours a day if necessary! We have plans to suit all sizes and type of database. Each plan is customised for you but to give you an idea and help you select the type of plan you think is most suitable, please see below:

PLAN	Business	Critical	Critical 24x7
Typical DB usage	Highly Important	Business Critical	Critical / All hours
Typical no of users	10+	10+	100+
Support Hours	10am-6pm Mon-Fri	10am-6pm Mon-Fri	24x7
Email & Telephone Support	Yes	Yes	Yes
Guaranteed Response Time	2 working hours	2 working hours	2 hours
VPN and RDP	Yes	Yes	Yes
Double-up of programmers	No	Yes	Yes
Included hours / month	4	8	10

Notes:

• We will review your database to ensure its suitability for support.
• Support must be paid for in advance 3 months at a time (minimum).
• We reserve the right to stop providing support at any time, at which time any unused fees will be refunded pro rata.
• These support plans do not include on-site work. Normal onsite fees apply.
• If extra time is required (above the included hours), these will be billed as per our normal fee schedule (available on request).
• The figures above are for a single database / single system. For multiple databases or systems. please contact us for a quote.
• Double-up of programmers: We ensure that there is always at least 2 programmers familiar with your system to ensure that if one programmer is ill, away or leaves suddenly then another programmer can step in quickly.
• Included hours / month: The first 2 hours is to cover liaison and minor checks. Subsequent included hours will be used to fix bugs and perform system checks etc. Hours do not carry over or be used in advance.

Please contact us to discuss your requirements and to find out what the options are.