We offer a number of options to cover everything from one-off jobs through to long term support contracts. We work by the hour for project work. Prices vary depending on how big the job is and whether it is onsite or we can work from our office.
Please contact us us for more details.
For new databases we normally give you a ballpark estimate for the whole project. Once we have done the analysis and design work we give you a completed specification with an estimate for the project. This allows you to see exactly what you will get and mitigate the risks of the project.
For fixes or changes to an existing database system we work on an hourly basis and provided regular reports on progress made and issues encountered. The hourly rate depends on the level of commitment: the more hours you commit to, the lower the hourly rate. Please contact us for more details.
During the normal business day (9am to 5pm) there is almost always someone in the office to take your call.
For emails we normally respond within 2 hours and offer guaranteed response rates for clients on a support contract.
For clients on a support contract the minimum is 15 minutes. For new clients our minimum is 4 hours.
We normally use a mix of agile and waterfall methodologies. We use agile method (including lots of prototyping and use cases) during the design phase and then document the result in a functional specification for programming and testing.
We have completed work for clients all over the world but most of our clients are based in Australia, UK and NZ. We have representatives in Australasia, Europe and Southern Asia.
We guarantee our work for one month after user acceptance. If there are any problems with our work during this period we will fix it for free. We cannot guarantee 3rd party products but will assist you in getting those problems resolved.
If you want a data driven website then we will happily provide a design to match your existing website or corporate colours. If you want a simple marketing website then we suggest you contact a dedicated website designer.
We prefer bank transfers (bank details are on our invoices) or alternatively you can pay via PayPal which accepts payments in AUD or USD. Please remember to include your invoice number on all payments so that we can allocate funds correctly. We do not accept American Express.
Yes we do, up to $5m AUD for Professional Indemnity and $20m Public and Products Liability.